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SaaS finance professional reviewing charts of gross revenue retention on tablet at desk

SaaS Gross Revenue Retention Calculation Examples

SaaS gross revenue retention calculation examples from 10 publicly traded companies including Workday, DataDog, and Crowdstrike. Learn how each defines and reports on GRR.

Steve KeiferDecember 18, 2023

two designers reviewing wireframes of a saas website

Blog Subscription Management

Designing Self-Service Checkout for SaaS

Learn the best practices for self-service checkout for SaaS. Boost conversion rates on product-led growth free trials with A/B testing, mobile site optimization, and UX design.

Steve KeiferNovember 17, 2023

Blog Usage-Based Billing

Net Revenue Retention for Usage-Based Pricing

Learn how Snowflake, DataDog, Fastly, and other public cloud companies calculate net revenue retention for usage-based pricing models. Compare the methodologies for the key retention metric.

Steve KeiferOctober 18, 2023

accounts receivable staff sending dunning email to customer with overdue payment

Accounts Receivable Blog

Top Mistakes with Dunning Emails

Learn the most common mistakes with dunning emails that accounts receivable staff make when attempting to collect overdue payments from customers.

Max RosenbergSeptember 11, 2023

finger touching white tablet with augmented reality and the word CRM above

Blog

CRM and Billing Integration between Firmao and Ordway

CRM and billing integration is critical for processing orders from new customer accounts as well as for upgrades and renewals. When invoicing errors occur it negatively impacts the customer experience creating mistrust.

Ordway LabsAugust 15, 2023

business man typing on laptop with holograph of revenue charts in foreground

Blog Revenue Recognition

Revenue Recognition for Usage-Based Pricing

Learn how SaaS and cloud companies apply ASC 606 revenue recognition for usage-based pricing. Includes real-world examples of how Twilio, DataDog, and Snowflake identify customer contracts, separate performance obligations, and determine standalone selling prices.

Steve KeiferAugust 4, 2023

finance professionals at conference room table with tablet and calculator

Blog Net Revenue Retention

How to Improve Net Revenue Retention

20 Ways that SaaS companies can improve net revenue retention. Assign ownership for NRR. Attack root causes of churn. Execute upsells and cross-sell campaigns with Customer Success teams.

Steve KeiferJuly 20, 2023

venture capitalist looking at saas company annual recurring revenue charts

ARR Blog

Examples of How SaaS Companies Define ARR

Learn how different public SaaS companies define, calculate, and report on ARR (annual recurring revenue). Real-world examples from Dropbox, Hubspot, Freshworks, Wix, and others.

Steve KeiferJune 24, 2023

office desk with laptop, monitor, papers

Blog Subscription Management

Self-Service Billing Portal

Learn the benefits of empowering customers with a self-service billing portal to check the account balance, make payments, download invoices, and initiate billing inquiries.

Max RosenbergJune 2, 2023