Subscription billing is specifically designed to generate invoices for contracts with recurring fees.  It is different than traditional billing applications which are designed to invoice for one-time transactions such as orders.  For example, a subscription billing application is well suited to invoice a customer monthly who has purchased an annual contract for a SaaS application.  However, a traditional billing application is better suited to issue an invoice for a one-time purchase of a laptop.  Ordway’s subscription billing software will calculate the line item charges for each account, distribute the invoice electronically, and collect payments from the customer.  Learn more about subscription billing.

To calculate the charges owed to a customer, Ordway collects the key information about the subscription from your CRM or e-commerce system.  Details about the products and packages, pricing and discounts, contract term and start date, payment terms and billing date are collected and then fed to the billing engine. Ordway will calculate the appropriate line items and then bill the customer on their desired frequency.  For example, we might bill once per year for annual contracts and monthly for pay-as-you-go plans.  Ordway can also calculate sales taxes, perform currency conversions, collect recurring payments, and send customers notifications about invoices.

Yes, new products, pricing models, and promotion strategies can be quickly configured in Ordway then rolled out to your sales team or on a self-service website.  Many of our customers have found that the diverse range of pricing strategies that we support offers them flexibility to quickly adapt to changing market conditions and competitive dynamics.

In addition to subscription pricing, Ordway also supports usage-based, percentage, and one-time pricing models.  Many of our customers have hybrid models that use a combination of different pricing strategies for different products.  For example, a SaaS provider might charge a one-time implementation fee along with a three monthly fees including one that is fixed, one that is variable based upon usage, and one that is variable based upon the percentage dollar value processed.

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Most of Ordway’s customers are technology-centric companies that are in rapid growth mode. Our customers span a wide variety of industries and business models. Examples include SaaS providers that automate sales, marketing, customer success, human resources, procurement, supply chain, and finance functions. We also have a number of cloud computing vendors that offer database, devops, IoT, machine learning, artificial intelligence, cybersecurity, and identity management functions. Ordway customers also include emerging leaders in the healthcare, retail, hospitality, transportation, and financial services industries.

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Yes, we can help with collections via card or bank transfer (ACH, wire) and check.  We integrate with a number of popular payment gateways including Stripe, Card Connect, and Exact Payments.  You can embed payment links in emails.  Customers can also setup auto-pay for recurring payments via card or bank transfer.  You can also offer customer’s a billing portal that they can use to pay on-demand.

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Yes, Ordway can compute sales taxes and populate the appropriate charges on customer invoices. You can load rates and jurisdictions into Ordway’s native tax calculation engine or use a third-party application. We have pre-built integrations with specialized sales tax automation software from vendors such as Avalara and Anrok.