Payments, collections, dunning & AR aging
Reduce your workload without scaling headcount
Get cash in faster with more flexible payment options, automated dunning workflows, and customer self-service.
Empower customer self service
Empower users to check balances, download invoices.
Automate recurring payments
Receive funds via cards, ACH, wire transfers, and checks.
Track aging receivables
Report on DSOs and accounts 30, 60, 90 days past due.
Send dunning messages
For renewals, past due, and failed payment scenarios.
Reconcile payments with invoices
Credit to customer account and update cash & AR balance.
Customer payment options
ACH, card, wires, and check
Make it easy for customers to pay with auto-pay and pay now options. Or route invoices to their AP department for processing.
Route invoices to your customer’s accounts payable team for validation, processing and approval.
Enable customers to enroll in scheduled, recurring payments via card or automated bank transfer.
Enable immediate payment from a link in an email or from the customer self-service portal.
Support payment transactions via cards, check, ACH, domestic and international wire transfer.
Empower customers to answer their own questions and reduce the workload on your accounts receivable team with Ordway’s self-service portal.
Enhanced customer experience
Build trust with transparency and customer empowerment
Reduce the friction in the billing process for customers, by empowering them with flexible options to:
Emails about invoices & payments
Optional monthly “auto pay”
Portal to check account balance
Website to “pay now” online
Aging and delinquent accounts
Keep an eye on cash flows with automated reporting on monthly billing, outstanding receivables and incoming payments.
Email past due accounts. Retry failed transactions.
Accelerate cash flows by automating customer communications and exception workflows for common AR scenarios.
Past due reminders
Notify billing contacts when the account is past due and offer easy options to settle the balance.
Configure automated retries of card and direct debit transactions based upon error codes from processor.
Notify customers of upcoming payments related triggered by subscription renewals or trial period expirations.
Initiate workflows such as limiting features, suspending service or cancelling the subscription.
Expired card numbers
Notify customers with expired credit cards or invalid bank account numbers, requesting they update auto-pay information.