Payments, collections, dunning & AR aging

Accounts Receivable Automation Software

Reduce your workload without scaling headcount

Get cash in faster with more flexible payment options, automated dunning workflows, and customer self-service.

Empower customer self service

Empower users to check balances, download invoices.

Automate recurring payments

Receive funds via cards, ACH, wire transfers, and checks.

Track aging receivables

Report on DSOs and accounts 30, 60, 90 days past due.

Send dunning messages

For renewals, past due, and failed payment scenarios.

Reconcile payments with invoices

Credit to customer account and update cash & AR balance.

Customer payment options

ACH, card, wires, and check

Make it easy for customers to pay with auto-pay and pay now options. Or route invoices to their AP department for processing.

AP Routing

Route invoices to your customer’s accounts payable team for validation, processing and approval.

Auto-pay

Enable customers to enroll in scheduled, recurring payments via card or automated bank transfer.

Pay now

Enable immediate payment from a link in an email or from the customer self-service portal.

Payment channels

Support payment transactions via cards, check, ACH, domestic and international wire transfer.

screenshot of Ordway pay now from bank account

Billing portal

Empower customers to answer their own questions and reduce the workload on your accounts receivable team with Ordway’s self-service portal.

Check account balance: view recent payments, new charges incurred, and up-to-date account balance.
Download historical invoices: enable customers to view, access, and save all past bills without having to contact you.
Customized branding: Configurable to match your corporate brand identity to act as an extension of your product.
screenshot of Ordway customer billing portal with happy users
infographic of man reaching out from computer screen to award trophy to business woman

Enhanced customer experience

Build trust with transparency and customer empowerment

Reduce the friction in the billing process for customers, by empowering them with flexible options to:

  • Emails about invoices & payments

  • Optional monthly “auto pay”

  • Portal to check account balance

  • Website to “pay now” online

  • Easy-to-read invoices

Receivables reporting

Aging and delinquent accounts

Keep an eye on cash flows with automated reporting on monthly billing, outstanding receivables and incoming payments.

Aging reports: track the balance of receivables more than 30, 60, or 90 days past due and the associated invoices.
Payment status: report on full payments, partial payments, and failed transactions for outstanding invoices.
Delinquent accounts: identify past due accounts, outstanding balances, and the associated customer payment history to take corrective action.
screenshot of ordway billing software with accounts receivable aging chart

”As a result of using the Ordway platform, we are now able to collect faster. We've seen our days sales outstanding (DSOs) improve and we see that improvement on the order of magnitude of 25 to 30%."

Mohit ManochaChief Financial Officer - Casepoint

View case study »

Automated dunning

Email past due accounts. Retry failed transactions.

Accelerate cash flows by automating customer communications and exception workflows for common AR scenarios.

Past due reminders

Notify billing contacts when the account is past due and offer easy options to settle the balance.

Retry transactions

Configure automated retries of card and direct debit transactions based upon error codes from processor.

Payment notifications

Notify customers of upcoming payments related triggered by subscription renewals or trial period expirations.

Suspend accounts

Initiate workflows such as limiting features, suspending service or cancelling the subscription.

Expired card numbers

Notify customers with expired credit cards or invalid bank account numbers, requesting they update auto-pay information.

Ordway screenshot of dunning email - unable to process payment
infographic of man and woman playing tug of war over puzzle piece

Payment application and reconciliation

Invoice-to-payment matching

Save time and improve the accuracy of your accounting by automatically reconciling payments received and updating customer balances.

Remittence details

Collect payee, amount, and date from popular payment processing platforms.

Cash application

Credit receivables to your customer’s account and update balance automatically.

Journal entries

Update accounts receivable and cash balances and post to revenue sub ledger.

Frequently Asked Questions

Can Ordway help accelerate cash flows and reduce DSOs?

Yes, there are a number of ways you can use Ordway technology to accelerate receivables.  For recurring payments, you can enable auto-pay options that charge cards or debit bank accounts .  Our aging reports provide you with visibility to outstanding balances that are 30, 60, or 90+ days past due.  With Ordway you can configure dunning messages to communicate to customers the new invoices are posted, due dates are approaching, and payments are past due.  When credit card expiration dates are approaching you can prompt customers to update payment details.

How can Ordway help to improve the customer experience?

Billing is often an under-estimated, but critical part of the customer experience.  We offer highly customized invoice templates that enable you to layout charges in a clear, concise manner.  You can add supporting information to cut down on inquiries such as rating tables, formula calculations, or usage records.   With Ordway you can set up a billing portal that enables customers to check balances, download invoices, and make payments in a self-service manner.  Additionally, you can automate a series of email communications so customers are kept informed about the financial status of their account.  Notify key stakeholders when statements are posted, payments are received, and renewal dates are approaching.

How can I collect payments from my customers?

With Ordway you can offer customers options to pay through a variety of channels including cards, bank transfers, or checks.  Payment runs can be initiated via Ordway or they can be processed outside of our system and routed through your preferred banking partner.  Through Ordway you can enable customers to setup auto-pay arrangements by specifying a credit card to be billed or bank account to be debited.  We have pre-built integrations to several leading payment gateways including Stripe, Exact Payments, and Card Connect.   Ordway also provides a software development kit (SDK) which enables rapid configuration of connections to additional payment gateways.

Can Ordway reduce inquiries to my accounts receivable team?

Yes, there are a few ways that Ordway can help reduce on inquiry volume.  First, we can provide your customers with a self-service billing portal.  Business sponsors and accounts payable staff at your customers can access the portal at any time to download invoices, make payments, or check account balances.  We can also post supplementary data such as usage detail records on the portal.  Another way we can reduce inquiry volume is optimizing your invoice design to help customers answer their own questions.  Examples include providing payment instructions, links to tax documents, and reference information about how calculations are performed and charges are calculated.

What types of customer communications can Ordway manage?

Ordway can setup an automated series of communications to billing contacts that are triggered either 1) by events or 2) contract dates.  For example, we can notify the customer if a card transaction failed or the expiration date is approaching and request that the payment details be updated.  For past due accounts, we can send a set of gentle reminders at regular intervals about the outstanding balance with instructions on how to pay.  We can also send informational messages throughout a subscription lifecycle such as a notification that a subscription is approaching its renewal date or has recently been auto-renewed.  These are just a few examples of the dozens of types of communications that can be automatically generated.

See Ordway’s accounts receivable automation software in action.

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