Natural Language Interface for Finance, Sales, and Business Leaders to Ask Questions about Growth, Retention, and Churn
WASHINGTON – January 14, 2026 – Ordway, the finance platform for innovative business models, today announced the release of its new natural language AI assistant for SaaS metrics reporting. B2B SaaS, cloud, AI, and fintech companies using Ordway’s billing and revenue management platform can quickly get access to KPIs such as annual recurring revenue (ARR), net revenue retention (NRR), customer count, billings, renewal rate, and churn ratios by simply prompting the native chatbot within the application. Ordway’s new AI assistant for SaaS metrics reporting is the latest in the company’s AI-powered finance suite which also includes automated cash application and data abstraction agent for customer contracts.
Modern financial reporting applications host massive collections of data about the revenues, expenses, and cash flows of businesses, but often accessing the data is challenging for those who are not trained on the software. Financial planning and analysis (FP&A) professionals who are familiar with the system interfaces, reporting filters, and structured query language can easily access the reports, but C-level executives and department heads often struggle to gain real-time visibility to business performance. Non-finance managers often don’t have direct access to systems or they lack the time to learn the data model and user interface.
AI-powered natural language assistants, such as Ordway’s new chatbot, remove the traditional barriers to accessing financial data by eliminating the learning curve and intimidation factor that often lowers adoption rates. Business leaders only need a login to the system and a basic understanding of the data it contains to begin using the chatbot.
- Who are our top 10 new customers this year?
- How is our average selling price trending this year?
- What are the top contracts up for renewal this quarter?
- How much of our new bookings are from expansion vs new logo accounts?
- Which customers churned last month?
- What was our ARR from the EMEA region last quarter?
“Billing systems have a bad reputation. Many people think of them as back office, legacy applications that offer limited value outside of the accounts receivable team, but that is an outdated view.” said Sameer Gulati, founder and CEO of Ordway. “Billing systems have the most accurate up-to-date information about usage patterns, monthly revenue, renewal pipeline, expansion ARR, and customer churn. This is especially true for tech companies who have product-led growth motions where the sale happens online and usage-based pricing metered in the product. The CRM doesn’t track any of those transactions, but the billing system does.”
- Revenue and Growth – Annual recurring revenue (ARR), ARR growth rates, and ARR movements as well as historical GAAP revenue and deferred future revenues.
- New Customer Acquisition – Total contract value (TCV), average contract value (ACV), average selling price (ASP), billings, current and non-current remaining performance obligations (RPOs).
- Retention and Churn – Dollar-based and logo-based net revenue retention (NRR), gross revenue retention (GRR), renewal rate, contractions, and churn reports.
- Expansion Metrics – Average revenue per customer (ARPC), expansion ARR, large account count ($100K), and product attach rates.
About Ordway
Ordway is a billing and revenue management platform designed for today’s innovative, technology-centric business models. Hundreds of AI, SaaS, cloud, and subscription businesses use Ordway to automate the quote-to-cash cycle with self-service checkout, subscription management, usage-based billing, revenue recognition, and investor reporting.
Media Contact:
Ronjini Joshua
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Ordway@thesilvertelegram.com
