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Case Study: Business Services

Dispatch implements new billing system in 3 weeks

Freed the Engineering team to focus on core business challenges

Dispatch Logo
Ordway Labs

The client

Dispatch – Winning the last mile delivery race

Dispatch technology powers last-mile logistics for industrial-service companies. For instance, if an HVAC technician needs a part for the job, but doesn’t have it with them, Dispatch can get the right part, to the right person, at the right time. Early on, they realized their initial B2C billing process was causing internal and external friction within their B2B marketplace and needed to fix it fast.

Ordway Labs

The challenge

Billing Dispatch customers on the fly wasn’t going to deliver results

The Dispatch platform consists of a mobile app and dashboard software that enables drivers to know when and where they have a package to pick up and deliver. In dozens of cities around the United States, their technology connects willing participants within their Dispatch marketplace. This technology requires engineering resources to continuously reduce friction on that marketplace. They launched their business by billing on the fly using Stripe like a B2C company. They quickly realized that they didn’t want to dedicate engineering time to build a system that could handle the complexity of their business and have a front end that the finance team could manage independently from the engineering team.

Components of the Dispatch business model (custom to each customer):

  • Distance of delivery
  • Speed/timeliness of delivery
  • Volume/size of delivery and vehicle

“The Ordway API is well constructed and isn’t a random set of endpoints. Since it’s REST, it is a much simpler implementation when compared to legacy SOAP- or XML-based APIs."

Peter CullenDispatch Software Architect
Ordway Labs

The solution

Well documented API leads to three-week implementation/activation

The Ordway billing and revenue automation platform’s REST API allows Dispatch to send transaction details in near real-time to the Ordway platform. The software either processes the transaction immediately through their Stripe account, or aggregates transactions to be processed once per billing period as dictated by the contracts that Dispatch signs with their customers.

Dispatch engineers evaluated the API documentation and chose Ordway after performing quick scale and availability tests. Working with the Ordway team, the Dispatch team implemented the Ordway API with their systems and were processing invoices within three weeks.

“In terms of the API documentation one of the things that I really liked about Ordway was everything was modeled out in the way that you would normally think of it. And there weren’t really a bunch of like ad hoc end points that were doing different things. They did it in a pretty simple way I think. You know it was easy to work with.”

Peter Cullen 
Software Architect at Dispatch

Ordway Labs

The results

Nearly 100% of Dispatch engineering resources are dedicated to continuing to develop and refine their last-mile logistics technology.

For the finance and accounting team, the two pieces of functionality that the Dispatch team appreciates most about the platform are:

1) Individual and batch invoices. Many of their customers may have 50 transactions per week via the Dispatch platform. Instead of firing off 50 individual invoices, the Ordway platform generates a single “batch” invoice that includes all 50 charges. This make it easier for both the Dispatch team as well as their customers.

2) Single view, by customer, for all transactions. The Dispatch Staff Accountant appreciates that she can see all invoices, payments, credits, refunds, emails sent, etc within a “single pane of glass” view of their customers.

And, a billing process that took the Dispatch operations team countless hours each month is now running seamlessly in the background.

"Ordway really helps us focus on the core scalability issues we have to solve inside of our core product and let them take care of all that you know the scaling of the finance piece of our business."

Andrew LeoneFounder and CEO of Dispatch

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