20 Ways that SaaS companies can improve net revenue retention. Assign ownership for NRR. Attack root causes of churn. Execute upsells and cross-sell campaigns with Customer Success teams.
OrdwayJuly 20, 2023
Recurring Themes
Learn how different public SaaS companies define, calculate, and report on ARR (annual recurring revenue). Real-world examples from Dropbox, Hubspot, Freshworks, Wix, and others.
OrdwayJune 24, 2023
Learn the benefits of empowering customers with a self-service billing portal to check the account balance, make payments, download invoices, and initiate billing inquiries.
OrdwayJune 2, 2023
Learn seven strategies that your accounts receivable team can use to optimize dunning emails and accelerate collections on past due invoices
OrdwayMay 19, 2023
Learn the five types of ARR segment reporting used by publicly traded SaaS companies - product line, customer revenue, vertical industry, deployment model, and employee count.
OrdwayMay 5, 2023
See 10 examples of how SaaS companies calculate Net Revenue Retention including Monday.com, Asana, Docusign, and Hubspot. Understand the different approaches taken to perform te calculations.
OrdwayApril 20, 2023
A growing number of SaaS providers semi-annual, quarterly, or other flexible payment options to customers. When should sales reps receive commissions for contracts with these extended payment arrangements?
OrdwayMarch 24, 2023
With Valentine's Day approaching, is it time to re-evaluate your relationship with your billing system? We put together a breakup letter you can send. Even if you aren’t planning a change, you may want to…
OrdwayFebruary 13, 2023
How can ChatGPT help accounts receivable professionals with dunning messages and customer communications? We tested five of the most common scenarios to find out the current state of generative AI.
OrdwayFebruary 2, 2023
See four examples of publicly traded SaaS companies include ARR in professional services revenue. Some consider long-term engagements such as monthly retainers to be recurring revenue.
OrdwayJanuary 15, 2023
