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Handling Mid-Contract Upgrades and Cross-Sells in SaaS Billing

When your SaaS company starts scaling fast, billing gets messy—especially when a customer upgrades or adds a new product mid-contract. Finance teams know this pain all too well: manual proration, broken spreadsheets, confused customers, and…

OrdwayJuly 17, 2025

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What is the Rule of 40 in SaaS?

What is the Rule of 40 in SaaS? Introduction In the SaaS world, every leadership team faces the same relentless dilemma: should you chase aggressive growth or focus on profitability? It’s a balancing act that…

OrdwayJune 24, 2025

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Blog Metrics

SaaS Churn Rate Calculation Examples

Real-world examples of SaaS churn rate calculations from leading companies like Zoom, ServiceNow, PagerDuty, Q2, and other public companies. Understand the different approaches taken to

OrdwayApril 20, 2025

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Blog Metrics

SaaS GMV Calculation Examples

Learn how e-commerce and fintech companies like Toast, Lightspeed, Bill.com, VTEX, and AvidXchange perform SaaS GMV calculations. Understand the different variables included in the calculation such as taxes, shipping, and refunds.

OrdwayFebruary 15, 2025

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Best Subscription Billing Software 2025

Top 10 subscription billing software applications for SMBs and enterprises. Learn the key features including product catalogs, rating engines, collections, CRM and ERP integrations.

OrdwayJanuary 1, 2025

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Expansion ARR

Expansion ARR is a SaaS metric used by investors and finance departments to measure how effective a company is at growing its existing customer base. Specifically, Expansion ARR measures the increase in annual recurring revenue from…

OrdwayDecember 24, 2024

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Remaining Performance Obligations

Remaining Performance Obligations, or RPOs, are a financial metric that measures backlog or the dollar value of revenue from signed customer contracts that have not yet been recognized on a company’s financial statements. It is…

OrdwayDecember 8, 2024

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New versus Expansion ARR Benchmarks

What mix of new versus expansion ARR should a SaaS company have? See benchmarks by revenue range from KeyBanc, Iconiq Capital, and OpenView Partners.

OrdwayNovember 11, 2024

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SaaS Customer Cohort Analysis Examples

15 examples of how SaaS companies perform customer cohort analysis. Includes real-world examples from leading companies like DataDog, Shopify, Dropbox, ZipRecruiter, UiPath, Appian.

OrdwayOctober 18, 2024

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Examples of PLG Self-Service Checkout Pages

Examples of how SaaS companies like Asana, Monday, Figma, and Canva optimize their product-led growth PLG self-service checkout to maximize conversions from free trials to paid plans.

OrdwayOctober 1, 2024

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Recurring Themes

Handling Mid-Contract Upgrades and Cross-Sells in SaaS Billing

What is the Rule of 40 in SaaS?

SaaS Churn Rate Calculation Examples

SaaS GMV Calculation Examples

Best Subscription Billing Software 2025

Expansion ARR

Remaining Performance Obligations

New versus Expansion ARR Benchmarks

SaaS Customer Cohort Analysis Examples

Examples of PLG Self-Service Checkout Pages

See the industry’s most flexible billing and revenue automation platform in action.

Ordway Subscription Billing Software

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