Case Study: Business Services
myDigitalOffice Simplifies Multi-Entity Billing
Discover how a SaaS platform for hospitality industry tackled complex contracts and high volume billing
myDigitalOffice is on a mission to transform the hotel back office.
myDigitalOffice is a hoteliers’ data visualization, process automation, and performance management SaaS company. They support clients in revamping their back-office process and workflows with powerful cloud-based tools, which provide efficiencies to information and document management so that they achieve greater visibility, connectivity, and control over operations.
Intricate contracts and high-volume billing across multiple entities overwhelmed manual workflows
myDigitalOffice’s clients are companies like Marriott who have complex parent-child relationships that require intricate invoices to be sent based on unique contract terms. To further compound the overhead related to managing their business, myDigitalOffice has multiple entities around the globe which layers additional dimensions to their billing, revenue recognition, and reporting. In effect, as they grow, the finance team is asked to carry an increasingly heavy burden.
- Custom contracts
- Unique billing schedules
- Different products
- Multiple invoices in one statement to a parent organization
“… a lot of our customers are not the same. So one customer might have 400 hotels and they want to be billed monthly and they want one invoice sent to each of the 400 hotels. Another customer is going to be billed quarterly and they have 15 hotels, but they want one invoice for all 15 hotels. So prior to Ordway, it was a lot of just manual work, making sure that the customers were receiving everything that they asked for, whether it be those separate invoices, whether it be a separate period of billing,” said Eric Magas, CPA, Controller at myDigitalOffice.
Managing complex order-to-revenue work streams swallowed large amounts of time error-checking billing. Basic processes for sending invoices and collecting payment became a barrier to scaling, preventing myDigitalOffice from focusing efforts on higher-level financial analysis like generating real-time insights regarding the health of their business. The team realized that their current financial processes would not be able to keep up with their growing business.
”“Working with the Ordway team has been great. You never feel like you're just like a number waiting in line with the support team. I would recommend it to anybody looking to automate their revenue process and billing process,"Eric Magas, CPA,Controller at myDigitalOffice.
Streamlined order-to-revenue workflows
“Marriott, for example, has four hundred [hotels] under their portfolio. We bill [them] monthly and anytime a hotel comes on, say it’s in the middle of the month — at the end of the month, we’re billing it prorated. You shouldn’t have to do those calculations by hand, but now Ordway [has automated recurring billing] for us. And now that you’re talking four hundred hotels, you don’t want to do all those calculations by hand,” said Magas.
myDigitalOffice is growing globally without growing a distributed finance function. A cohesive multi-entity billing and revenue automation process means that myDigitalOffice can sustain their internal processes and focus operations and investment to grow their global footprint.
Integration between Ordway, Salesforce, Quickbooks, and Avalara
myDigitalOffice’s modern finance tech stack now includes Salesforce as their CRM, QuickBooks for their accounting and general ledger, and Avalara to support collection of U.S. taxes. Previously, communication among these systems was nonexistent, which meant countless spreadsheets and manual calculations, which bottlenecked global expansion.
The platform ingests enormous amounts of data, automatically performs the laborious and complicated financial and accounting operations, and rolls the data up into a variety of different forms.
Fast implementation supported managing complex customer contracts during high-velocity growth
Ordway’s customer success team worked closely with myDigitalOffice to design and configure their finance tech stack to support SaaS subscription management and global expansion. myDigitalOffice’s digital transformation project was completed in a matter of weeks, not the 6-12 months you can expect from legacy ERP and billing systems. In the end, myDigital office built a foundational finance tech stack to support dynamic sales, finance, and accounting process.
“…there are definitely no doubts on our side that Ordway can grow with us and supply what we’re looking for and what we need from a revenue and billing partner,” said Magas. “My experience with the Ordway team has been nothing short of fantastic. It’s always upfront and honest and helpful.”
With a modern finance tech stack underpinning their financial operations, myDigitalOffice’s senior leadership has greater visibility into their financial data, supporting real-time decision-making. myDigitalOffice can now comfortably expand their business into different territories without worrying about the need to incur additional professional services fees or needing to replatform as new contract types or billing requirements emerge. With this peace of mind about their finance tech stack, myDigitalOffice can focus on what they do best – modernizing the hospitality industry’s back office.