Customer Referral Program
Ordway Customer Referral Program
Earn Money When Peers Implement Our Billing and Revenue Management Software
Earn up to $2,000 for Referrals
How it Works
Do you know someone who is looking for a new billing and revenue management solution? Do you know someone who is struggling to get Maxio, Tabs, Chargebee, or Zuora to do what the sales team promised it could do before they signed?
If so, refer them to Ordway. If they become a customer, you can earn a $2,000 referral commission! And you’ll also earn a $150 gift card just for submitting the referral – once they join a product demonstration call.
Fill out the form below to get started:
Submit a Referral
About Ordway
Billing and Revenue Management
- Recurring Billing – Invoicing for subscription and usage-based pricing models
- Payment Collections – Credit cards, ACH, bank transfers with auto-pay or hosted payment pages
- Revenue Recognition – Deferred revenue schedules, journal entries, and general ledger posting
- Accounts Receivable – Tracking aging receivables, customer billing portal, and dunning communications
- Investor Metrics – ARR/MRR, gross and net revenue retention, churn, and renewal rates
Who to Refer to Ordway
Recurring Revenue Business Models – SaaS, Cloud, AI, Subscription
Our best customers are SaaS, cloud, AI, fintech, marketplace, streaming, DTC, and subscription companies. Most are privately held, Series A-D growth stage, or private equity-backed. They typically have multiple revenue streams, complex go-to-market motions (PLG + SLG), and hybrid pricing models (usage and subscription). We work with leaders in finance, accounting, revenue operations, product management, and customer success.
Earn up to $2,000 for Referrals
How it Works
Submitting a referral is fast and easy. Just fill out the form above to share information about who you are referring. We’ll need their name and contact details. We also need your name and contact information so we can follow up with you after the deal closes to pay your commission.
The process follows these four steps:
- Submit Referral – Fill out the form below
- Intro Call – Our team will meet with your referral
- Lead Payout – After the 1st demo, we’ll send you a $150 gift card
- Win Payout – If the customer buys from Ordway, you’ll get $2,500
Users Rave about Ordway’s Subscription Billing and Revenue Management Software
Most Flexible for Complex Pricing and Enterprise Contracts
Customer Referral Program FAQs
Who should I refer?
Our best leads are companies with recurring revenue business models. At Ordway, we work with many high-growth middle-market companies across SaaS, cloud, AI, fintech, marketplace, streaming, DTC, and other subscription sectors. We also work with Fortune 500 companies that have individual product lines with recurring revenue business models.
When do I receive the referral payout?
Payouts are issued for referrals who sign an annual (or multi-year) contract with Ordway to become a paying customer. After the contract is signed, we will invoice the customer, and as soon as they pay, we will reach out to you about disbursing the funds. Ordway will make the payment via electronic funds transfer to your bank account. We will need the financial institution name, routing number, and account number to transfer the funds.
How can I track the status of my referral?
After you submit the referral, we will send you a confirmation email with the details of your submission for tracking purposes.
Why wasn't my referral accepted?
Over 80% of our referrals are accepted. However, not all are accepted. Some of the common reasons why a referral may not be accepted include : 1) Ordway is already engaged in a sales process with the referred company, 2) Someone else has already referred the company to Ordway, and 3) The referred company is early-stage (pre-revenue) and does not meet the qualified lead criteria.
What job titles and company profiles are good referrals?
We typically work with decision-makers across finance, accounting, revenue operations, product management, and customer success teams. Our customers span a wide range of industries but have recurring revenue business models at a company or individual product level. Many of our customers are in the SaaS, cloud, AI, fintech, marketplace, streaming, DTC, or subscription segments.
How many companies can I refer?
There is no limit on the number of customers you can refer. However, we reserve the right to suspend eligibility for individuals who submit a large volume of poorly qualified leads that do not meet the criteria outlined above.
Terms and Conditions
These Terms and Conditions (“Terms”) govern participation in the Ordway Golden Ledger Referral Program (the
“Program”), offered by Ordway Labs, Inc. (“Ordway,” “we,” “us,” or “our”). By submitting a referral, the participant (“Referrer,” “you”) agrees to these Terms.
Definitions
- Referral: A company and decision-maker contact submitted by the Referrer via Ordway’s referral form or designated email.
- Qualified Demo: A scheduled product demo completed with Ordway’s Sales team by the referred decision-maker (or their
delegate) lasting ≥30 minutes and covering core scope; discovery-only calls do not qualify. - Converted Referral: A referred company that signs a new customer agreement with Ordway and remits first invoice payment.
- Active Pipeline / Prior Engagement: Any record in Ordway CRM with sales activity, demo, proposal, or opportunity stage in the
preceding 6 months.
Eligibility (Referrer)
- Referrer must be 18+ and legally able to receive incentives.
- Referrer may not be an employee, contractor, or agent of Ordway or its affiliates.
- If Referrer’s employer or policies restrict incentives, Referrer must obtain approvals before participating. Where incentives are
prohibited (e.g., certain public-sector or regulated industries), Ordway may offer a permitted alternative (e.g., donation) or deem
the referral ineligible.
Who Qualifies as a Valid Referral
A referral qualifies for the Ordway Customer Referral Program only if all the following are true at the time of submission:
- The referred contact is a finance or accounting decision-maker — for example, a CFO, VP, Director, Controller, or other senior
stakeholder involved in revenue, billing, or accounting operations. - The contact has consented to be introduced, and the referrer confirms they have permission to share their details.
- The company operates in a recurring-revenue or subscription-based business model (such as SaaS, AI, Fintech, Cloud Infrastructure, Streaming, DTC subscription, or Data Products).
The company is based in the United States or Canada.
- The company generates at least $1M in annual recurring revenue (ARR).
- The company and contact are new to Ordway, meaning they are:
- Not an existing Ordway customer, and
- Not already in discussions or prior engagement (including demos, open trials, or renewals) within the past 6 months.
Exclusions & Conflict Rules
- Already engaged: Any prospect already in CRM or with a completed demo/sales call in the last 6 months is ineligible.
- Duplicates: If multiple Referrers submit the same company, Ordway honors the first validated submission. No split payouts
unless agreed in writing by Ordway. - Affiliations: Self-referrals (your own employer, subsidiaries, or entities under common control) are ineligible unless Ordway
approves in writing. - Competitors/agents: Employees, agents, or representatives of direct competitors, as determined by Ordway, are ineligible.
- Channel conflicts: If a registered partner or reseller has sourced or is working the account, Ordway may deem the referral
ineligible to avoid channel conflict.
Rewards & Payout Terms
- Demo Reward: $150 USD (Amazon or Visa digital gift card) per Qualified Demo.
- Conversion Reward: $2,000 USD per Converted Referral.
- No Cap: Unlimited qualified referrals and earnings.
- Currency: All rewards in USD. For non-U.S. recipients, FX conversions/fees may apply per payout method.
Payout Timing & Method
- Demo Reward Timing: Issued within 5 days after Ordway verifies the Qualified Demo.
- Conversion Reward Timing: Issued within 30 days of first invoice collection from the Converted Referral (i.e., cash received, not
booking/signature). - Method: Electronic funds transfer or digital gift card, at Ordway’s discretion. If a chosen method isn’t permissible in a recipient’s
country/organization, Ordway will offer a reasonable alternative or may deem the referral ineligible.
Taxes & Reporting
- Rewards are taxable income to the Referrer. Referrer is responsible for all taxes.
- Ordway may require tax forms (e.g., W-9 for U.S., W-8BEN/W-8BEN-E for non-U.S.) and may issue Form 1099-MISC or equivalent.
- Ordway may withhold taxes as required by law.
Compliance, Anti-Bribery & Ethics
- Referrer warrants compliance with all applicable anti-corruption, anti-bribery, and anti-kickback laws.
- Public-sector referrals (or where gifts/incentives are restricted) must be disclosed; Ordway may substitute a compliant
alternative or deem ineligible. - No spam or unsolicited mass outreach using Ordway’s name. All introductions must be consensual.
Data Privacy & Confidentiality
- By submitting a referral, Referrer provides personal data necessary for Program administration. Ordway will process such data
per its Privacy Policy. - Referrer agrees to keep non-public Program terms and any Ordway materials marked confidential confidential, and use them
only for the Program.
Publicity
- With Referrer’s consent (which may be email), Ordway may acknowledge Referrer’s participation (name/company) in Program-
related communications. Referrer may decline; declining does not affect eligibility.
No Agency; Independent Status
- Participation does not create any partnership, agency, employment, or joint venture. Referrer may not make commitments or
statements on behalf of Ordway.
Right to Modify, Suspend, or Terminate
- Ordway may modify, suspend, or terminate the Program or these Terms at any time. Submissions validated before a change
remain governed by the Terms in effect at time of submission.
Limitation of Liability
- To the maximum extent permitted by law, Ordway is not liable for indirect, incidental, special, consequential, or punitive
damages, lost profits, or lost opportunities arising from or related to the Program. - In all cases, Ordway’s aggregate liability to a Referrer is limited to the total rewards actually payable to that Referrer under this
Program.
Dispute Resolution; Governing Law
- Governing Law: State of Delaware, USA (excluding conflict-of-law rules).
- Venue: State or federal courts in Delaware; Referrer consents to jurisdiction.
- Ordway may elect binding arbitration for individual disputes under AAA Commercial Rules; if elected, venue is Delaware and
each party bears its own costs unless the arbitrator decides otherwise.
Adjustments, Clawbacks & Edge Cases
Refunds/Chargebacks: If the customer’s first payment is refunded or charged back within 90 days, Ordway may withhold or claw
back the Conversion Reward.
- Misrepresentation: Any inaccurate, misleading, or fraudulent submission voids eligibility and may trigger clawback.
- M&A / Corporate Changes: If the referred company merges or restructures before payment, Ordway will assess eligibility based
on the original contracting entity’s revenue obligation and payment. - Attribution Disputes: Ordway’s CRM timestamps and validation logs control. Ordway’s determination is final.
Miscellaneous
- Severability: If any provision is unenforceable, the remainder remains in effect.
- Assignment: Referrer may not assign rights/obligations without Ordway’s written consent; Ordway may assign to an affiliate or
successor. - Void where prohibited.