Ordway Payments

Credit Card and ACH Bank Transfers for Subscription Businesses

illustration of a global payments network with various credit card network logos and an autopay form

Integrated Payments and Billing in a Single Application

One application to automate the full order-to-revenue cycle. Generate invoices, collect payments, track receivables, and cash application from a single system.

Cards and ACH Bank Transfers

Accept credit and debit cards, digital wallets, and bank transfers.

AutoPay, Pay Now & Checkout

Automate monthly, quarterly, and annual recurring payments

Reconciliation and Cash Application

Match invoices to payments. Reconcile processing fees.

Failed Payment Retries

Automated retries, dunning emails, and backup payment methods.

Disputes, Refunds & Credits

Manage dispute workflows. Process refunds and credit memos.

Leadership in Subscription Billing and Payments

G2 badges for Subscription Management and Subscription Billing Software

Self-Service Checkout

Embedded in Your App and Website

You can embed Ordway’s payment collection capabilities in your app to acquire new customers as well as upgrade or renew existing accounts. Self-service models improve conversion rates by reducing the friction in the buying process.

Buy Online: Users can select a plan then use an e-commerce shopping cart model to purchase directly online without having to speak to sales representative.

Free Trial Conversion: Self-service upgrades from freemium or free trials to paid monthly or annual plans.

Upgrades: Empower customers to add seats, upgrade tiers, or buy more credits online without having to speak to a Customer Success Manager.

self service checkout order confirmation

woman marking date on calendar to pay bill

Auto-Pay

For Recurring Billing

For recurring billing, encourage customers to enroll in autopay. Once the customer opts in with a preferred payment method, Ordway will perform batch credit card processing and bank account debits in automated payment runs. Billing schedules for autopay can be:

Calendar Billing

Payment runs will be performed monthly, quarterly, or annually in alignment with the customer’s contracted payment schedule. Billing can occur on the anniversary date of the customer’s contract or on specific day of the month (e.g, the 1st).

Threshold Billing

Autopay can also be triggered once a customer’s transaction volume exceeds a monetary thresholds such as $500. Threshold triggers are popular with usage-based pricing models in which charges vary each month based on consumption.

Collage of screenshots of Ordway billing and revenue application

Automate Recurring Payments

See Ordway Payments in action. Schedule a 30-minute Ordway demo with one of our sales engineers.

illustration of a business man chasing cash flow

Cash Application

Reconcile Payments and Invoices

Probabilistic and deterministic matching of incoming payments received through multiple channels. Card and bank transfer payments collected via Ordway Payments as well as checks, wire transfers, and bank transfers collected by banking partners can be auto-matched and trigger the necessary GAAP accounting entries needed through:

Invoice-to-Payment Matching

Automated bookkeeping to update the appropriate customer account balances as incoming payments are received. Reconciliation of split, consolidated, and partial payments.

Payment Accounting

Creation of journal entries for the payments received, processing fees incurred, chargebacks from disputes, and refunds issued to customers. Understand gross and net receipts as well as reserve balances.

Exception Processing

Disputes, Refunds, and Credits

Use a single system to manage exception scenarios that arise from customer support issue, performance , or cancellations.

Disputes & Chargebacks

Accept chargebacks from customers via issuing banks. Collect and submit evidence to counter the dispute. Monitor outcomes and appeal judgments as required.

Credit Memos

Issue credits to customers that reduce account balances. Reissue invoices and automatically create the associated journal entries needed for bookkeeping.

Full/Partial Refunds

Return funds to customers. Automatically calculate prorations for partial refunds. Generate the necessary journal entries and update the general ledger accounts.

Failed Payments

Retries and Dunning

Autopay transactions sometimes fail if the customer’s bank account has insufficient funds or the credit card on file has expired. In these scenarios, Ordway will initiate an automated workflow to:

Dunning Emails: Send personalized communications to the billing contacts on file notifying them of the payment failure and requesting actions to take place.

Retry failed transactions: Automatically reprocess and avoid missed collections due to technical errors, account balance limits, and other temporary blockers.

Secondary Payment Methods: Customers can register a secondary and tertiary payment method, which can be automatically charged if the primary one fails.

screenshot of Ordway self service billing portal

Ordway Payments FAQs

Why use Ordway payments?

Ordway offers a single application for both recurring billing and payments. You can generate invoices, collect payments, track receivables, and apply cash from the same application. No more swivel chairing back and forth to reconcile numbers in different systems.

Which payment methods does Ordway support?

Ordway Payments supports all major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club) and a wide range of bank transfers like US ACH, Canadian Pre-Authorized Debit (PAD), UK BACS, and SEPA Debit. Digital wallets and Buy Now Pay Later will be offered soon.

What is the pricing for Ordway payments?

Pricing is primarily usage-based. A per transaction fee is applied along with a small percentage of the gross merchandise value for the purchase. Ordway also charges a modest monthly subscription fee for its advanced payment reconciliation and dispute management fees.