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Five Ways to Shorten Month-End Close for SaaS Companies

How do you process credit memos in SaaS billing?

Short Answer To process credit memos in SaaS billing, finance teams should define workflows for the most common causes—like downgrades, service credits, or billing errors—and route requests through automated, semi-automated, or manual procedures. How Automation…

OrdwayAugust 6, 2025

FAQs Subscription Billing FAQs

What’s the best way to automate refunds for canceled subscriptions?

Short Answer For B2B SaaS companies, the best way to automate refunds for canceled subscriptions is to configure eligibility checks based on contract terms, usage data, and entitlement status—then process them through system-triggered workflows tied…

OrdwayAugust 5, 2025

A Glossary

Account Hierarchy

What It Means (Simple Explanation) Account hierarchy refers to the structured relationship between multiple customer accounts or sub-accounts within a parent organization. It enables SaaS companies to manage sales, customer success, billing, contract commitments, accounting,…

OrdwayJuly 30, 2025

FAQs Subscription Billing FAQs

How long does it take to implement a billing system for a SaaS company?

Short Answer Implementing a SaaS billing system typically takes 6 to 12 weeks. The timeline depends on billing model complexity, integration to upstream and downstream systems, and the cleanliness of historical contract data. Why Billing…

OrdwayJuly 30, 2025

Glossary I

Invoice Number

What It Means (Simple Explanation) To the average person the invoice number is just that—a number stamped on a bill. But in SaaS finance, it's more than a label. It's how billing systems keep track…

OrdwayJuly 30, 2025

B

Billing Waterfall

Billing waterfall automates invoicing schedules and payment allocations—essential for accurate MRR/ARR, reduced DSO, and ASC 606 compliance.

OrdwayJuly 29, 2025

FAQs Usage-Based Billing FAQs

How do I adjust billing if a customer changes their plan mid-contract?

When a customer changes their subscription mid-cycle—upgrading, downgrading, or switching tiers—you'll need to calculate prorated charges or credits and reflect those adjustments on the upcoming invoice.

OrdwayJuly 24, 2025

FAQs Usage-Based Billing FAQs

How do SaaS companies handle billing for professional services?

Billing is typically triggered by project phases, time logs, or completion events and handled separately from recurring software subscriptions.

OrdwayJuly 24, 2025

FAQs Usage-Based Billing FAQs

How do billing platforms handle proration and billing adjustments?

Billing platforms handle proration and billing adjustments by automatically recalculating charges when subscriptions change mid-cycle—such as during upgrades, add-ons, or plan changes.

OrdwayJuly 24, 2025

FAQs Subscription Billing FAQs

How do I handle billing and offboarding for SaaS customer cancellations?

Flag the cancellation event, update the subscription status, issue final invoices or credits, and notify the customer accordingly. This ensures billing accuracy, prevents revenue leakage, and provides a smooth customer exit experience.

OrdwayJuly 24, 2025

Resources

How do you process credit memos in SaaS billing?

What’s the best way to automate refunds for canceled subscriptions?

Account Hierarchy

How long does it take to implement a billing system for a SaaS company?

Invoice Number

Billing Waterfall

How do I adjust billing if a customer changes their plan mid-contract?

How do SaaS companies handle billing for professional services?

How do billing platforms handle proration and billing adjustments?

How do I handle billing and offboarding for SaaS customer cancellations?

Ordway Subscription Billing Software

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