FAQs Archives

FAQs

SaaS Pricing Models Explained: Essential Q&A

Get 20 concise Q&A on SaaS pricing models. Learn how subscription, usage-based, and hybrid strategies affect growth, retention, and ARR.

OrdwaySeptember 11, 2025

FAQs Subscription Billing FAQs

How to Automate Proration When a Customer Upgrades Their Subscription

Learn how to automate proration logic when customers upgrade mid-cycle—prevent ARR inflation, sync your GL, and avoid audit risk.

OrdwaySeptember 11, 2025

FAQs

SaaS Product Catalog Q&A: Finance and Billing Essentials

Summary: This Q&A hub targets high-value SaaS finance entities: product catalog governance, SKU management, catalog-to-billing automation, revenue recognition under ASC 606, deferred revenue, and ARR accuracy. Entity reach spans CFO concerns (catalog health, leakage, audit…

OrdwaySeptember 10, 2025

FAQs Subscription Billing FAQs

How do you process credit memos in SaaS billing?

Short Answer To process credit memos in SaaS billing, finance teams should define workflows for the most common causes—like downgrades, service credits, or billing errors—and route requests through automated, semi-automated, or manual procedures. How Automation…

OrdwayAugust 6, 2025

FAQs Subscription Billing FAQs

What’s the best way to automate refunds for canceled subscriptions?

Short Answer For B2B SaaS companies, the best way to automate refunds for canceled subscriptions is to configure eligibility checks based on contract terms, usage data, and entitlement status—then process them through system-triggered workflows tied…

OrdwayAugust 5, 2025

FAQs Subscription Billing FAQs

How long does it take to implement a billing system for a SaaS company?

Short Answer Implementing a SaaS billing system typically takes 6 to 12 weeks. The timeline depends on billing model complexity, integration to upstream and downstream systems, and the cleanliness of historical contract data. Why Billing…

OrdwayJuly 30, 2025

FAQs Usage-Based Billing FAQs

How do I adjust billing if a customer changes their plan mid-contract?

When a customer changes their subscription mid-cycle—upgrading, downgrading, or switching tiers—you'll need to calculate prorated charges or credits and reflect those adjustments on the upcoming invoice.

OrdwayJuly 24, 2025

FAQs Usage-Based Billing FAQs

How do SaaS companies handle billing for professional services?

Billing is typically triggered by project phases, time logs, or completion events and handled separately from recurring software subscriptions.

OrdwayJuly 24, 2025

FAQs Usage-Based Billing FAQs

How do billing platforms handle proration and billing adjustments?

Billing platforms handle proration and billing adjustments by automatically recalculating charges when subscriptions change mid-cycle—such as during upgrades, add-ons, or plan changes.

OrdwayJuly 24, 2025

FAQs Subscription Billing FAQs

How do I handle billing and offboarding for SaaS customer cancellations?

Flag the cancellation event, update the subscription status, issue final invoices or credits, and notify the customer accordingly. This ensures billing accuracy, prevents revenue leakage, and provides a smooth customer exit experience.

OrdwayJuly 24, 2025

FAQs

SaaS Pricing Models Explained: Essential Q&A

How to Automate Proration When a Customer Upgrades Their Subscription

SaaS Product Catalog Q&A: Finance and Billing Essentials

How do you process credit memos in SaaS billing?

What’s the best way to automate refunds for canceled subscriptions?

How long does it take to implement a billing system for a SaaS company?

How do I adjust billing if a customer changes their plan mid-contract?

How do SaaS companies handle billing for professional services?

How do billing platforms handle proration and billing adjustments?

How do I handle billing and offboarding for SaaS customer cancellations?

Ordway Subscription Billing Software

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