Ordway Awarded 25 Badges for Support, Adoption, and Usability in G2’s Winter 2026 Reports
WASHINGTON – December 8, 2025 – Ordway, the finance platform for innovative business models, was recognized by end users for offering the best support in subscription billing in G2’s Winter 2026 reports. Overall, the finance and accounting software platform was recognized as market leader in 25 categories, including usage-based billing, subscription revenue automation, and e-commerce.
“At most subscription management and usage-based billing software companies, customer support is limited to an impenetrable phone tree and an automated AI bot that redirects you to the help docs,” said Subbu Venkiteswaran, senior vice president of r&d and operations. “At Ordway, we understand that complex billing and revenue recognition scenarios sometimes require access to a real human being who can offer specific recommendations for a customer’s unique situation. That’s why we have invested in building out a customer-friendly product support team and white-glove implementation and customer success programs.”
- Implementation – New customer projects are managed by an implementation specialist who performs current state analysis, future state design, data migration, and external systems integration before cutover and go-live. Hypercare is offered until the customer is billing and closing the books in Ordway.
- Product Support – In addition to Ordway’s self-service AI chatbot, online training library, and extensive support documentation, users can engage with a real human being to get quick help with product questions, integrations, and reports.
- Customer Success – For customers seeking a higher touch, Ordway offers customer success managers and premium support offerings to assist with workflow design, report configuration, usage record uploads, and customized product functionality.
In a recent G2 review, Cara Sottak, VP of Operations at Cielo24, stated: “The customer support is excellent. The Ordway team is responsive, knowledgeable, and invested in our success. We really appreciate the time and effort the team has made to support our often complicated asks. Ordway has been a huge help in streamlining our processes and we’re very pleased with both the platform and the partnership.”
Ordway’s Usage-Based Billing Software, Subscription Revenue Management, Subscription Management, Subscription Billing, and Billing software were all rated for Best Support for Mid-Market customers in G2’s Winter 2026 reports. In addition, Ordway was recognized as a high performer across all six software categories in which it competes.
Usage-Based Billing
- Best Relationship – Mid-Market
- Best Usability – Small Business
- Best Meets Requirements – Overall, Mid-Market and Small Business
- Easiest to Use – Overall, Mid-Market and Small Business
- Easiest Admin – Mid-Market
- Best Usability – Mid-Market
- Users Most Likely to Recommend – Overall, Mid-Market
- Easiest to Do Business With – Mid-Market
- Best Results – Mid-Market
- Best Support – Mid-Market
- Easiest Setup – Mid-Market
- Momentum Leader
- High Performer – Overall, Small Business
Subscription Management
- Best Meets Requirements – Mid-Market
- Users Most Likely to Recommend – Mid-Market
- Best Support – Mid-Market
- Momentum Leader
- High Performer – Overall, Small Business, Americas (Overall), Mid-Market Americas
Subscription Revenue Management
- Best Relationship – Mid-Market
- Best Meets Requirements – Mid-Market and Small Business
- Easiest to Use – Mid-Market
- Best Usability – Mid-Market
- Users Most Likely to Recommend – Overall, Mid-Market
- Best Support – Mid-Market
- Easiest Setup – Mid-Market
- Momentum Leader
- High Performer – Overall, Small Business, Americas
Subscription Billing
- Users Most Likely to Recommend – Overall, Mid-Market and Small Business
- Best Support – Overall, Mid-Market
- Momentum Leader
- High Performer – Overall, Small Business, Mid-Market Americas
Billing
- Best Support – Mid-Market
- Best Meets Requirements – Small Business
- Momentum Leader
- High Performer – Overall, Small Business, Americas
E-Commerce
- High Performer – Overall
