S

What It Means (Simple Explanation) A subscription plan defines the pricing, billing frequency, feature entitlements, and usage allowances a customer receives in exchange for a recurring fee. It’s the core commercial line item in SaaS…

What It Means (Simple Explanation) A subscription upgrade is when a customer moves to a higher-priced plan or adds more features, seats, or services to what they’re already paying for. It’s a sign they’re getting…

A subscription pause temporarily suspends billing and service for a customer—without canceling their contract. It lets customers take a break while keeping their account active for future reactivation.