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Glossary

Account Hierarchy What is Churn Rate?AGlossary

Account Hierarchy

What It Means (Simple Explanation) Account hierarchy refers to the structured relationship between multiple customer accounts or sub-accounts within a parent organization. It enables SaaS companies to manage sales, customer success, billing, contract commitments, accounting,…
Ordway
July 30, 2025
Invoice Number What is Churn Rate?GlossaryI

Invoice Number

What It Means (Simple Explanation) To the average person the invoice number is just that—a number stamped on a bill. But in SaaS finance, it's more than a label. It's how billing systems keep track…
Ordway
July 30, 2025
Subscription Upgrade What is Churn Rate?GlossaryS

Subscription Upgrade

What It Means (Simple Explanation) A subscription upgrade is when a customer moves to a higher-priced plan or adds more features, seats, or services to what they’re already paying for. It’s a sign they’re getting…
Ordway
July 23, 2025
Deferred Revenue What is Churn Rate?DGlossary

Deferred Revenue

What It Means (Simple Explanation) Deferred revenue is money you’ve been paid—but haven’t earned yet. If a customer pays upfront for a year, you can’t call it revenue right away. It sits as a liability…
Ordway
July 23, 2025